Hapag Export Rail Billing

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Understanding the Context

For the above exceptions or rail billing difficulties, please email booking and loaded export information, as well as any other supporting documentation, to QSCRAIL@hlag.com for manual review. NEW Empty Rail Billing Policy: Billing must be submitted within 24 hours of ingate; if units remain ingated, billing will auto-cancel in Hapag’s system after 72 hours — Hapag will not cover dry charges if units are returned after cancellation. Rail billings are to be submitted on the same day as the container delivery to the rail company, with two hours advance notice, if possible. Do NOT submit rail billings for a future day.

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Key Insights

Please note: Rail billing is processed Monday through Friday from 8 AM to 5 PM EST unless otherwise specified on this page. If your billing is submitted outside these hours, it will be processed the following business day. For the above exceptions, please continue emailing loaded export information as well as any supporting documentation to QSCRAIL@hlag.com for manual processing. Please note: To ensure proper processing, please allow at least 2 minutes between multiple form submissions.